In addition to their radio service, Sirius XM offers a variety of other services. You can get the latest news and gossip, or listen to a wide array of musical entertainment and talk shows. Depending on the plan you purchase, you can access features such as live play-by-play sports, ad-free music, and more.
However, some customers report that the quality of their service is lacking, and the company often fails to follow through on promises. Many consumers have complained about long wait times, rude customer service representatives, and unresponsive customer service staff.
Some users have also reported that their accounts are being cancelled, or they are being charged for services they no longer have. XM has an unsatisfactory record when it comes to addressing complaints. It is difficult to terminate a contract with XM Satellite Radio, since your subscription automatically renews after any free trial period. And if you have problems with the service, you won"t receive a refund. The good news is that if you are still unhappy, you can file a complaint with the FCC or state regulators.
Another popular way to contact XM is through the SXM App. This is an application that allows users to stream music and other programming to Apple devices and mobile phones. The app is available only in the United States, so you can only access it if you have a subscription.
A lot of Sirius XM subscribers have reported that their calls to customer service go unanswered. When they call, they are usually put on hold, or are told to stay on the line for a prolonged amount of time. While this is a reasonable response to a busy customer"s time, it is not an ideal solution.
For more information on Sirius XM"s customer service, please visit the company"s website. Here, you can access a customer support page that gives you access to the company"s phone number, live chat, and an FAQ.
Although the SXM App is a great way to access your subscription, you may have to use a compatible device to get the most out of it. Also, while the app can help, it is not always easy to resolve connectivity or connectivity problems. That is why it is important to check your equipment before you start streaming.
Finally, it is also important to keep notes on your calls with Sirius XM, especially if you are having problems. These notes can help you identify areas where you were misunderstood or have been given inaccurate information.
If you are having a problem with your Sirius XM account, contact the company immediately. Even if you have already filed a complaint, you may be able to get your problem resolved by contacting a customer service representative.